These are the exact emails I use. They've been refined through hundreds of client interactions. Copy, customize, send.
When: 7 days after due date
Hi [Name],
I hope you're doing well! I wanted to follow up on invoice #[NUMBER] for $[AMOUNT], which was due on [DUE DATE].
I understand things get busy, so I wanted to send a friendly reminder. Please let me know if you need any clarification on the invoice or if there's an issue with payment.
You can view and pay the invoice here: [LINK]
Thanks so much,
[Your Name]
When: 14 days after due date
Hi [Name],
This is a follow-up regarding invoice #[NUMBER] for $[AMOUNT], which was due on [DUE DATE] and is now [DAYS] days overdue.
Per our agreement, a late fee of $[LATE_FEE] has been applied. The new balance is $[NEW_TOTAL].
Please remit payment by [NEW_DUE_DATE] to avoid additional late fees and potential suspension of services.
If there are extenuating circumstances, please reach out so we can discuss.
Thank you,
[Your Name]
When: 30 days after due date
Hi [Name],
Despite previous reminders, invoice #[NUMBER] for $[AMOUNT] remains unpaid [DAYS] days past the due date of [DUE DATE].
The current balance, including late fees, is $[NEW_TOTAL].
This is our final notice before escalating collection. Payment must be received within 7 days.
If payment is not received by [FINAL_DATE], we will:
1. Suspend all current and future work
2. Refer the matter to collections
3. Pursue legal remedies as outlined in our agreement
We would prefer to resolve this amicably. Please contact me immediately if you wish to discuss.
[Your Name]
Hi [Name],
I wanted to give you advance notice that my rate will be increasing from $[OLD_RATE] to $[NEW_RATE] per hour, effective [DATE].
This adjustment reflects [reason: increased demand / expanded expertise / market rates / etc.].
All projects started before [DATE] will be billed at the current rate. The new rate applies to new projects and renewals.
I value our working relationship and appreciate your understanding. I'm confident the continued quality of work justifies this adjustment.
Please let me know if you have any questions.
Best,
[Your Name]
Hi [Name],
Thanks for the additional request regarding [specific feature/task].
This falls outside the original scope we agreed on in [contract/email date]. The original scope includes:
[list original scope items]
The requested addition would require approximately [HOURS] additional hours at $[RATE]/hour, for a total of $[AMOUNT].
Would you like me to:
A) Proceed with the addition at the quoted rate
B) Add it to a Phase 2 scope for future work
C) Adjust the original scope to accommodate (may affect timeline)
Let me know how you'd like to proceed!
Best,
[Your Name]
Hi [Name],
I'm excited to share that [Project Name] is now complete! ๐
Deliverables:
[Deliverable 1]: [link/description]
[Deliverable 2]: [link/description]
[Deliverable 3]: [link/description]
Final invoice: Invoice #[NUMBER] for $[AMOUNT] is attached. Payment terms: Net 15.
Support period: 30-day support is included for any bugs or issues. Feature requests are billed separately.
It's been a pleasure working with you on this project. If you need any clarification on the deliverables or have questions about future work, I'm here to help.
Best,
[Your Name]
Hi [Name],
I hope [Project/Deliverable] is serving you well! It's been great working together.
I'm currently looking to take on 1-2 new projects in [month/quarter]. Do you know anyone who might need [your service]?
As a thank you, I offer [X]% off your next project or a $[AMOUNT] referral bonus for any introductions that turn into work.
No pressure at all โ just wanted to put it out there!
Best,
[Your Name]
Hi [Name],
Thank you so much for considering me for [Project Name]. I really appreciate the opportunity.
After reviewing the project requirements and my current workload, I don't believe I can deliver the quality you deserve within your timeline. I'm currently committed to [number] projects through [date].
I don't want to take on work I can't execute excellently โ that wouldn't be fair to you.
If your timeline is flexible, I'd be happy to revisit this in [month]. Or I can recommend [colleague name] who specializes in [specific area] and might be a great fit.
Thanks again for thinking of me. I hope we can work together on something in the future.
Best,
[Your Name]
Built by a freelancer who sent too many poorly worded emails. Open source on GitHub.
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